Action-oriented writing · nuanced
ACT-03
When communicating a limitation, lead with what the user can do or offer an alternative path. Don't leave users at a dead end. Stating a restriction is acceptable when it's paired with a next step or workaround.
Pass example
You can upload files up to 25 MB. For larger files, use our desktop app.
Fail example
You cannot upload files larger than 25 MB.